| Topic | Posted |
|---|---|
General Help and Questions » Archived PDF FileIf you're wondering WHERE it's located, follow these steps: 1) Open the booking in question 2) Click the Legal tab 3) Click the Archive PDF button at the bottom of the form. If the booking just occ… (Posted Jan 6, 2014 8:43 PM) |
Jan 6, 2014 8:43 PM |
General Help and Questions » Archived PDF FileHi Claudia, Can you be more specific about which booking you're having problems with? I looked through some of the recent bookings in your account and the archived renter agreements are there (and … (Posted Jan 6, 2014 8:41 PM) |
Jan 6, 2014 8:41 PM |
General Help and Questions » Updating CalendarWe're not quite finished with this release but you'll be back up and running in a day or so. We're in the process of releasing all the new stuff now. If you go to the Linked Accounts sections (link… (Posted Jan 4, 2014 12:26 PM) |
Jan 4, 2014 12:26 PM |
General Help and Questions » Who is your merchant account company?Hi Wendy, SecureNet's charge is 2.95% flat like Sage, but we've noticed that SecureNet does not pass along new interchange fees like Sage has done in the past. We're recommending SecureNet for anyo… (Posted Jan 4, 2014 11:32 AM) |
Jan 4, 2014 11:32 AM |
General Help and Questions » Refunds on an expired cardHi Marinas Edge, All refunds have to be "linked" to a previous payments. That's not our rule, that's a rule that the processing banks establish. In order to do "unlinked" refunds, you have to be c… (Posted Jan 4, 2014 11:31 AM) |
Jan 4, 2014 11:31 AM |
General Help and Questions » Who is your merchant account company?Hi Wendy, For those that have at least 3 months processing history, we also offer SecureNet which is a slightly better processor. SecureNet doesn't charge the FANF fee that has started showing up f… (Posted Jan 2, 2014 9:37 PM) |
Jan 2, 2014 9:37 PM |
General Help and Questions » Extend quote time limit after expiration?Hi Tim, 1) Open the Quote 2) Click the Info tab 3) Click the "Change Settings" button 4) Scroll to bottom and put in an expiration days/date 5) Click the "Save Changes" button Hope this helps, -Mi… (Posted Dec 10, 2013 4:03 PM) |
Dec 10, 2013 4:03 PM |
Feature Requests » Reporting?Hi Jon, You're right that that exact report is needed, and it's on our to-do list. Before offering it, however, we have to change how taxes are done a little. The current tax report kind of demons… (Posted Dec 2, 2013 7:12 AM) |
Dec 2, 2013 7:12 AM |
General Help and Questions » Calendar and inventory search widgetHi Gclaseman, I assume you already know about our calendar widget? If not, that can be read about here: https://www.ownerrez.com/blog/embed-the-ownerrez-calendar-in-your-own-website I believe you… (Posted Nov 13, 2013 12:49 PM) |
Nov 13, 2013 12:49 PM |
General Help and Questions » Updating CalendarHi Claudia, Yes, we're aware of the HomeAwayConnect disconnect happening at the end of the year. We're planning to integrate with VRBO/HomeAway a separate way so that your calendar will still remai… (Posted Nov 11, 2013 10:17 AM) |
Nov 11, 2013 10:17 AM |
General Help and Questions » Who is your merchant account company?Hi Lee/Maggie, Because of our agreement with Cornerstone - the company that underwrites our applications - and the volume of business we send to them, there is NO CANCELLATION fees on any of our mer… (Posted Oct 31, 2013 6:36 AM) |
Oct 31, 2013 6:36 AM |
General Help and Questions » Updating CalendarClaudia, are you still seeing any problems? Over the past week, we've been working through different scenarios to make sure that everyones' calendars are updating right. All our testing is positive… (Posted Oct 30, 2013 4:03 PM) |
Oct 30, 2013 4:03 PM |
General Help and Questions » Updating CalendarHi Claudia, We sync with HomeAwayConnect (https://www.homeawayconnect.com) which is supposed to work with any VRBO or HomeAway property, regardless of where/what you have bundled. That being said, … (Posted Oct 17, 2013 2:36 PM) |
Oct 17, 2013 2:36 PM |
General Help and Questions » Updating CalendarHi Claudia, thanks for letting us know. We're looking into it. We have seen some intermittent issues over the past few weeks that other users have reported. It's been hard to pin down since some H… (Posted Oct 17, 2013 7:02 AM) |
Oct 17, 2013 7:02 AM |
Blog Comments » FlipKey email parsing has been updatedHi Glenn, This is because of something new that FlipKey has been doing which we're encouraging users to complain about. Without providing you any options, they're going to a new "Book Now" option w… (Posted Oct 14, 2013 9:29 AM) |
Oct 14, 2013 9:29 AM |
General Help and Questions » HTML on the Rental AgreementHi Glenn, You're right about the renter agreement editor. We'll be changing it to match the same editor (and set of fields) that the email templates use. The old editor and fields that are there n… (Posted Sep 19, 2013 7:22 AM) |
Sep 19, 2013 7:22 AM |
General Help and Questions » Problem with manually creating an inquiry!Hi Jody, Can you forward a copy of the original inquiry email to us at support@ownerreservations.com? I have not heard of anyone else having problems, so it might be based on the one email in parti… (Posted Sep 15, 2013 12:47 PM) |
Sep 15, 2013 12:47 PM |
Feature Requests » Aggregated email correspondenceHi Gclaseman, Thanks for the suggestion. We purposefully use your email address as the Reply To address on each message so that guests contact you directly. Sending and receiving email through the… (Posted Sep 10, 2013 1:46 PM) |
Sep 10, 2013 1:46 PM |
General Help and Questions » AirBnBHi Marinas Edge, When entering manual bookings from other booking services (such as Airbnb), I would recommend putting in charges that match what the guest paid, not the total Airbnb charged. You a… (Posted Sep 7, 2013 8:38 AM) |
Sep 7, 2013 8:38 AM |
General Help and Questions » Cancellation Policy displayed on the RESERVATION pageHi Claudia, Something we're thinking about doing, which will help alleviate this worry, is a feature called Legal Callouts. Basically, when the guest gets to the Renter Agreement page, in addition … (Posted Aug 23, 2013 9:21 PM) |
Aug 23, 2013 9:21 PM |
